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How do i order with Prompteat?

Step 1: Choose a restaurant
Begin by entering your address on the homepage and press the search button, Prompteat will display the restaurants that deliver to your location. You can indicate what time you would like the food to be delivered.

Step 2: Place order
Once you’ve selected your restaurant, it’s time to choose your food. Browse the restaurant’s menu and select your food and drink choices. Once you’ve finished adding your favourite meal items, press the “Checkout” button.

Step 3: Checkout
Confirm your order and choose to either pay online or with cash upon delivery. Your order is immediately sent to the restaurant.

How do i know that the restaurant has accepted my order?

After submitting your order, you will get a confirmation email and then an acceptance email. This means that your order has been sent to the restaurant.

I have an allergy and intolerance, what can i do?

Prompteat is not involved with food preparation and is not responsible for issues, challenges or allergies as a result of the food you ordered. All dishes may contain traces of allergens (i.e. dairy, soya, peanuts, etc). If you have a food allergy or intolerance (or someone you’re ordering for has), kindly contact the restaurants before ordering. Please see the Terms of Service for more information.

What if i need to cancel or modify my order?

Don’t panic! Prompteat is here to help. Please call us to modify or cancel your order. Cancellation is dependent on whether the restaurant has already made the food or not. call us immediately, and we’ll see if cancellation is possible.

What should i do if my order isn't right?

You can confirm the details of the order you placed by checking the order confirmation email or by viewing the order in your Order History.The restaurant is responsible for preparing and packaging your food. If something is incorrect or you have feedback, please let us know, and we’ll work with the restaurant to make things right. call us with the details of your order and your order number.

Is there a delivery fee or minimum purchase required to place an order?

There’s a minimum order of $10! Delivery fees are determined by your distance from the restaurant. This can be viewed for each restaurant once you’ve entered your address and in the order summary box on the right-hand side of your screen when placing your order. Alternatively, you can enter your address on the homepage and a list of available restaurants and their associated delivery fees will appear.

How much should i tip for delivery?

Your courier receives 100% of the delivery fee and tip provided. It’s up to you on how much you would like to tip.

Where can i view my previous orders?

Your previous orders can be viewed by accessing Order History in your user account folder.

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